Journal of Administrative and Business Studies Details Journal ISSN: 2414-309X
Article DOI:https://doi.org/10.20474/jabs-4.1.4 Received: 1 January 2018
Accepted: 22 January 2018
Published: 13 February 2018
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Exploring the association of corporate social responsibility and employees’ organisational citizenship behaviour: A study in Pakistan
Rabiha Hassan
Abstract
The motivation of the study was to find the link between Corporate Social Responsibility (CSR) and Organisational Citizenship Behaviour (OCB) among employees in the Pakistani context. Although the studies have investigated how CSR influences organizational outcomes in previous research, there remains limited research examining its effects on employees' attitudes and behavior. To address this research gap, the current study examined the link between CSR programs and OCB. Further, the current study considers the range of criticisms regarding the managerial imposition of ethical values on employees. This study also examined the variables of communication satisfaction and Perceived Organisational Politics (POP). This study was based on primary questionnaire data from over 200 non-managerial employees from a single case study organization in Pakistan. The study found that three elements of CSR: CSR regarding the government, customer, and social issues, were significant in promoting or fostering employee's OCB. Interestingly, the results indicated that CSR towards employees was not significant for employee's OCB. The results also demonstrated that POP and communication satisfaction fully interfere with the association between CSR and OCB. This is the first study considering POP and CS's role in studying CSR programs and employees' work-related behavior. Given the significant influence of POP and CS on CSR and OCB, these results account for practical and theoretical implications in CSR.