TAF PUBLISHING

This study aims to contribute to better enhance the experience of students in WhatsApp groups to utilize its benefits and ensure that students are well-informed about critical information. In this research, an online questionnaire is provided to university students that use academic WhatsApp groups in order to collect quantitative and qualitative data about their experience with WhatsApp. The survey received a total of 34 responses. The results showed that inconsistencies in sending updates, message flooding, and disorganized group chats lead to more students missing them. The survey showed results on which time students’ prefer to receive these updates or check on WhatsApp. Furthermore, it’s important to implement rules in student group chats while keeping these issues identified in mind. The survey lacked on why some issues occur for these students to miss some messages, and it also received a few responses. With that, the results may not be as accurate as the information gathered is limited.