TAF PUBLISHING

Currently, there is no existing report revealing the satisfaction of healthcare services from NCD patients in Thailand. Despite that, many NCD patients have regular meetings with the doctor periodically. Therefore, our research question was that NCD patients have adequate satisfaction in utilizing healthcare services in Thailand. The crosssection survey was conducted among 414 NCD outpatients to investigate the satisfaction of NCD patients who are obtaining NCD medication services from one of the community hospitals in northern Thailand. A five-point rating scale measured satisfaction through accidental sampling. The study revealed the concurrence of NCD patients satisfied with almost all survey measures. Moreover, the expertise of the doctor and the NCD clinic location were received a high satisfaction score. In contrast, the low satisfaction from the survey is related to the time spending for waiting. Additionally, subgroup analysis showed that NCD elder patients communicated more relaxed and comfortable with the doctors. This research result from NCD patients can roughly define the quality of public healthcare service in Thailand as satisfying.