Abstract
This research aims to determine the effective communication patterns of trainers in bank Mandiri employee induction training. The purpose of this study is to find out how the trainer interprets effective communication and find out the communication experience of the independent trainer identify the trainer's communication motives in providing induction training. Qualitative research methods using interpersonal competency theory were used. Research shows that trainers define training to develop insight, effective communication, and building cooperation. Education and training aim to be an inspiration, improve skills, provide knowledge, and change attitudes and worship. The benefits of training are applying company values, building networks, increasing competence. The key to the trainer's success is the success of the process, positive feedback from the participants, and the final success. Trainers also interpret training as a means to improve skills. This study uses a constructivist paradigm, where the researcher constructs the trainer's training communication experience. Activity trainer observed in this study are: motif coach, meaning coach, the communication experience coach and purpose of this research is the subject of study in the world of training at the same time the public, provides a basic overview of the topic, to generalize the idea and developed the theory of tentative, opening the possibility further research on the topics covered, and determine which techniques and directions will be used in future research. |